• All clients will be made aware of The Consumer Code of Rights during their initial appointment.
• No medical information or information relating to your health or any visit to our clinic for whatever reason or information about any treatment you received at SATINI will be passed on to third parties or any other person who is not directly involved in your care.
• All new staff, locums and students will sign a confidentiality statement and be made aware of the Patients Rights and Privacy Policies.
• The recording, collection and storage of information will comply with the Health Information Privacy Code 1994.
• Documents no longer required by SATINI will be disposed of appropriately, e.g. shredded or document control bin.

• Any entity where disclosure to, or collection from, such entity is required or authorised by law or under a medical or industry code or regulations;
• Data warehouse and data partners;
• Social media and other virtual communities and networks where people create, share or exchange information;
• Publicly available sources of information;
• Member loyalty or rewards programs and other industry relevant organisations;
• A third party that we’ve contracted to provide business, administration or consultancy services – for example: information technology providers, consultancy firms, auditors and business management consultants, sales agents, marketing agencies and other marketing service providers and print/mail/digital service/imaging/document management providers;
• Your and our advisers, agents, representatives or consultants;
• Government, statutory or regulatory bodies and enforcement bodies;
• Any external dispute resolution body;
• Any organisation that assists us to gather or aggregate information for statistical, reporting or research purposes;
• Any organisation or person in connection with the sale of a clinic, its assets or any part or whole of the Group;
• Any other organisation or person, where you’ve asked them to provide your personal information to us or asked us to obtain personal information from them; or
• As required or permitted by any law to enforce compliance with the policies governing medical practices and applicable laws; and
• To protect and enforce the intellectual property and other legal rights of the Group.
• To an appropriate person, authority or organisation where we reasonably believe that a failure to disclose such information places the customer or another person at risk to health or safety.

• Clients will be treated as individuals. Their right to privacy and dignity must be respected at all times.
• Patient information, both electronic and paper files are restricted to staff who require that information to be able to do their job and provide care effectively and efficiently.
• Staff will not discuss any client’s information with anyone outside of SATINI Cosmetic clinic without the consent of the client concerned.
• Staff working in areas where computer screens could potentially be seen by unauthorised persons, must ensure that clients information cannot be viewed.
• Staff working in areas where the potential for unauthorised persons to overhear discussions or telephone conversations must not reveal identifying information about a patient. Where private information must be discussed the staff member will make the call in a private area.
• Files of patients who have left the organisation will be archived in a secure area for 15 years (beginning the day after the last entry was made). After this time, the file must be destroyed in the appropriate manner e.g. shredded or placed in document control bin.
• All paper files or documents containing patient information must be shredded.

By supplying us with your email address and any other personal information you authorise anyone at SATINI or its agents to contact you directly or send you updates and promotional information by email, telephone, social media, SMS or posted mail about SATINI, its products and services from time to time.

This may include communication or information from third parties that we have an association with or have entered into joint promotions activities with that are related to SATINI products or services.

You can contact us at any time to update your marketing preferences or elect not to receive any further communication or marketing material from us and we will comply with such a request within a reasonable time frame. If you do not wish to receive new information and marketing material from us, please email nadja@satini.co.nz.

If you believe that we have breached your privacy rights in any way, or would like to discuss any issue about our privacy policy, please contact Dr Nadja Haub, director of SATINI at nadja@satini.co.nz.

All such complaints will be taken seriously and handled with discretion and empathy. If you wish to submit a complaint, please provide us with all relevant details such as your name and address, the date and time of the incident, the circumstances surrounding the event and your concerns about what was said, written or done. We will assess your complaint to determine whether or not you have complained about a privacy issue which is covered by the Privacy Laws. If your complaint is covered by the Privacy Laws, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.

We will endeavour to reply to you as quickly as possible within 2 weeks and offer a practical solution consistent with our legal obligations.