Can I return a product or package that I have purchased?
We are happy to offer you a credit for another treatment or treatment package or for one of our products on any of our packages, treatments or products you have purchased from us. Simply contact us within 30 days of your purchase.
Any products that you wish to return have to be received back by us fully packed, unopened and unused, in the original packaging.
Faulty Items
If you have received a product from us that is faulty, please contact us with a detailed description of the product fault, and a photo if possible. You can contact us via email: nadja@satini.co.nz. We will get back to you within 7 working days and if we are satisfied that the item was faulty we will either offer a refund or a credit with SATINI Cosmetic Medical Clinic or replace the faulty product.
Allergic Reactions
In the extremely unlikely event that you developed an allergic reaction to one of our products, please discontinue using the product immediately and if indicated see your GP. If possible, please take a photo of the reaction and send it to us via email: nadja@satini.co.nz. We will offer you a free consult with Dr Nadja Haub at SATINI Medical Cosmetic Clinic to look at other treatment options that work better for you.
Allergy returns must be less than 20% used to be replaced.
Incorrect Item
If you have received an item that isn’t what you ordered, please take a photo and contact us within 7 days of delivery via email nadja@satini.co.nz. Please do not dispose of the item until we had the chance to talk to you.
